Frequently Asked Questions
Do you support massage chair wholesale orders for Europe?
Yes. Bosscare supports wholesale massage chair orders for EU buyers, distributors, retail channels, hotel projects, office wellness programs, and other B2B customers. Buyers can request a quote based on model selection, order quantity, destination country, packaging needs, and cooperation type.
Are you a massage chair manufacturer or trading company?
BOSSCARE is a professional massage chair manufacturer, not just a trading company. We support B2B buyers with product development, manufacturing, quality control, wholesale supply, OEM/ODM cooperation, customization, and export documentation for Europe and other international markets.
Can you support OEM, ODM, or private label massage chair projects?
Yes. OEM and ODM cooperation can be discussed for suitable projects. Customization may include branding, logo placement, packaging, manuals, upholstery options, product configuration, and market-specific requirements. Final options depend on model, quantity, compliance requirements, and project scope.
Which products are suitable for distributors and retail showrooms?
For distributors and retail showrooms, we recommend building a clear product range across premium, smart, classic, light wellness, and portable massager categories. Premium models such as SZ913 help create showroom impact, while smart and classic models support broader retail demand. Portable massagers can be used for ecommerce, gift channels, and add-on sales.
Do you offer commercial massage chairs for hotels, airports, gyms, and offices?
Yes. Several Bossscare massage chairs are suitable for commercial wellness environments such as hotels, spas, gyms, office wellness rooms, lounges, and retail experience areas. For coin-operated or payment-system massage chair projects, requirements such as payment method, software, installation environment, and local compliance should be confirmed before quotation.
Can your massage chairs be used for corporate wellness or BGM programs in Germany?
Yes. Massage chairs can be used in corporate wellness spaces, employee relaxation rooms, office lounges, and workplace health programs. For German BGM-related projects, buyers should confirm space planning, safety requirements, usage frequency, warranty expectations, and delivery or installation needs before purchase.
What certifications or compliance documents are available for EU buyers?
Available compliance documents may vary by model and order configuration. EU buyers should confirm required documents before purchase, such as CE, RoHS, technical files, user manuals, labels, power supply information, and other import or resale documents. For public-space projects in Germany, additional local requirements may apply and should be checked by the buyer or project operator.
Are your massage chairs medical-grade or MDR-certified?
Bosscare massage chairs are designed for relaxation, comfort, wellness, and commercial use. They should not be described as medical devices unless the specific model has verified medical-device documentation for the target market. For clinics, physiotherapy centers, or senior care projects, buyers should confirm local regulatory requirements before purchase.
What warranty and after-sales support do you offer for B2B buyers?
Bosscare provides a 3-year warranty support policy for B2B massage chair buyers.
During the first year from the purchase date, we provide free replacement parts and cover the shipping cost for eligible issues caused by non-human factors. We also provide repair guidance to help distributors, retailers, and project buyers resolve issues efficiently.
During the second and third year, eligible replacement parts remain free of charge, while the buyer is responsible for the shipping cost of the parts.
To help us process after-sales requests quickly, B2B buyers should provide the order information, product model, serial number if available, and clear photos or videos showing the issue. Our support team will review the case and provide troubleshooting guidance, replacement parts, or the next recommended solution.
What should buyers know before importing massage chairs into Germany or the EU?
B2B buyers should confirm product compliance, voltage and plug requirements, user manual language, packaging labels, customs documentation, warranty process, spare parts support, and after-sales responsibilities. For large orders, packaging method, loading quantity, delivery terms, and local service expectations should also be discussed in advance.
How are massage chairs packaged for international shipping?
Massage chairs are packed for international transport with protective packaging suitable for bulk shipping. Packaging size, loading quantity, and shipping method depend on the model. For LCL or FCL orders, buyers should confirm packaging details, container loading quantity, and destination delivery requirements before placing an order.